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Terms and Conditions


Terms and Conditions

These terms and conditions apply to all clients and associated media unless otherwise stated.


User(s), You, Your, Client, Customer – the individual/business/organisation using Calm Canines Wiltshire's services


Calm Canines Wiltshire – the company, the service provider. I, our, me, we – a representative of Calm Canines Wiltshire


Service(s) – the service provided by Calm Canines Wiltshire, listed in the confirmation booking and on the invoice issued to the client.


Fee(s) – the rate charged for the agreed service(s) by Calm Canines Wiltshire. Booking – the arrangement of an appointment between Calm Canines Wiltshire and the client. Appointment – the mutually agreed time for the service to be delivered.


Use of Website


The use of the website is limited solely for its designed purpose and nothing further.




In line with Data Protection Laws, we will treat all data with the utmost confidentiality and abide by the strict rules and regulations set out by the Information Commissioner's Office.


Personal Data and Communications


By providing your personal data, including name and email address, for the requested service, you agree to the terms and conditions as set out.


Client Responsibilities


The client will be required to complete a Terms and Conditions Form and a History Form detailing information required by Calm Canines Wiltshire for our service to be delivered.

  • The client takes full responsibility for the information provided and its accuracy.

  • Calm Canines Wiltshire will not be held responsible for any repercussions caused by misinformation or information omitted by the client.

  • The client reserves the right to make amendments as and when required.

  • Calm Canines Wiltshire reserves the right to relay feedback to the client based on the information provided.

  • For all 'in-person' dog training services, the client must ensure that their dog is equipped with a suitable and correctly fitting collar/lead/harness/muzzle, etc., as appropriate. The client must ensure their dog is physically and mentally in an appropriate condition for any training sessions before the session.




You hereby agree that we have the right to determine whether your conduct is acceptable and appropriate and that you comply with these terms and conditions in respect of the services employed. Should your conduct be deemed as unacceptable and inappropriate, we have the right to immediately terminate the service without prior notice.

  • Any form of abuse to myself (the trainer) will not be tolerated.

  • The use of coarse language, obscenities, profanities, swearing, swearwords, and vulgarity will not be tolerated.

  • Everyone must feel safe. Bullying of any kind isn’t allowed, and degrading comments about things such as opinion, race, religion, culture, sexual orientation, gender, or identity will not be tolerated.


Dog Services


All services delivered by Calm Canines Wiltshire will be done so in accordance with the stipulated terms and conditions and in line with any associated legal regulations and compliance.

  • We will provide services with care and due diligence.

  • We will only provide services within levels of skill and capability.

  • We will base our service around the information provided by the client, and failure to disclose any medical conditions or provide truthful details of any medical conditions by the client may result in our services being withheld.

  • We will be honest and advise clients if we are unable to assist.

  • We will only use kind, ethical, and reward-based training.

  • We will not use, encourage, or endorse the use of any aggression in any form, verbally or physically, to any dog.

  • We will not be held liable or take responsibility for any repercussions resulting from a client not following or misinterpreting recommendations that we have given.

  • We will not be held liable or take responsibility for any repercussions resulting from ill-fitting collars/leads/harnesses/muzzles, etc., i.e., escape, loss, incidents with other animals and/or people.


People Services


Calm Canines Wiltshire will provide coaching services, designed for strictly educational purposes ONLY.

  • All clients will be required to sign and complete a Terms and Conditions Form and a history form before assessment and commencement.

  • The client accepts and agrees that the client is 100% responsible for their progress and results.

  • We make no representations, warranties, or guarantees verbally or in writing.

  • The client understands that, because of the nature of the service and extent, the results experienced by each client may significantly vary.

  • The client acknowledges that, as with any service purchase, there is an inherent risk of loss of capital, and there is no guarantee that the client will reach their goals as a result of participation.

  • We assume no responsibility for errors or omissions that may appear in any materials provided. Please note: The client acknowledges that training does not involve the diagnosis or treatment of mental health disorders and is not to be used as a substitute for counselling, psychotherapy, or any other form of mental health illness. A trainer may not be considered a health care professional and will not give legal or medical advice. It is the client’s responsibility to seek such independent professional guidance as needed. If the client is currently under the care of a mental health professional, it is strongly recommended that the client promptly informs the mental health care provider of the coaching relationship agreed on between the client and the trainer.



  • We reserve the right to make modifications to services delivered as deemed suitable for the client and the achievement of the best outcome.

  • We will keep the client informed of any required modifications.

  • Should the client require any modifications to services being delivered, Calm Canines Wiltshire requires details via email 48 hours prior to the next appointment.

  • We are extremely flexible with our services and are happy to adapt to suit the client.

  • Modifications to services delivered may be subject to a change in fee; please check with us for further information.


Payment & Fees

  • Our standard fees are displayed on our website.

  • Should the standard fees not apply, the fees will be specified on the booking confirmation and also on the invoice(s).

  • Any queries over fees must be raised at the time of booking.

  • Price increases may be implemented from time to time and will apply to existing clients one month from release.

  • Payment can be made via BACS transfer or cash.

  • All invoices are payable upon receipt of our services.



  • Training may be cancelled at any time via telephone or email. However, cancellation notice of at least 24 hours is requested.

  • If Calm Canines Wiltshire cancels the appointment, the client shall be notified immediately, and the client will not be responsible for any payment, and the appointment will be rescheduled for as soon as is mutually convenient.

  • Non-attendance at an appointment by the client, without notice, will result in payment of the session being expected.


User Consent to Receive Communications in Electronic Form

For contractual purposes, you: (a) consent to receive communications from us in an electronic form via the email address you have submitted; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.

Privacy Policy

Calm Canines Wiltshire respects the privacy of its service users. When you access or use the service, you signify your agreement with the Privacy Policy as well as these Terms and Conditions.


User Restrictions


Your permission to use the site is conditioned upon the following use and conduct restrictions:


You agree that you will not under any circumstance:

  • Access the service for any reason other than permitted within your membership/subscription.

  • Collect or harvest any personal data of any user of the website or the service.

  • Distribute any part or parts of the website or the service under ownership other than Calm Canines Wiltshire without our explicit written permission.

  • Use the service for any unlawful purpose or for the promotion of illegal activities.


We may also provide you with convenient links to third-party websites ("Third-Party Sites") as well as content or items belonging to or originating from third parties (the "Third-Party Applications, Software or Content"). These links are provided as a courtesy to service subscribers.


We have no control over third-party websites or Third-Party Applications, Software or Content or the promotions, materials, information, goods or services available on these Third-Party websites or Third-Party Applications, Software or Content. Such third-party websites and Third-Party Applications, Software or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness, and we are not responsible for any Third-Party websites accessed through the website or any Third-Party Applications, Software or Content posted on, available through or installed from the website, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third-Party websites or the Third-Party Applications, Software or Content. Inclusion of, linking to or permitting the use or installation of any Third-Party website or any Third-Party Applications, Software or Content does not imply our approval or endorsement. If you decide to leave the website and access the Third-Party websites or to use or install any Third-Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies, including these Terms of Use, no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third-Party website to which you navigate from the website or relating to any applications you use or install from the Third-Party website.


Modification to Terms and Conditions


We can amend these Terms and Conditions at any time and will update these Terms and Conditions in the event of any such amendments. It is your sole responsibility to check the website from time to time to view any such changes in these Terms and Conditions. Your continued use of the website or the service signifies your agreement to our revisions to these

Terms of Use. We will endeavour to notify you of material changes to the Terms by posting a notice on our website.




Any complaints made in relation to Calm Canines Wiltshire, its services, media or associated documents must be made in writing and emailed to We will respond to you within 7 days of receipt.



The client agrees to indemnify the company from and against any costs, claims, demands, liabilities, expenses, damages or losses (excluding loss of profits) arising out of or in connection with the client’s negligence, default or breach of these Terms and Conditions. The client shall have 60 days to rectify any breach or default.




In accordance with the stated Terms and Conditions, Calm Canines Wiltshire endeavours to execute their service with reasonable proficiency and caution.

  • The client will not hold Calm Canines Wiltshire responsible and will indemnify Calm Canines Wiltshire in respect of any loss, damage, claims, expenses, liabilities and outlay arising from any breach of the client’s legal obligations under Calm Canines Wiltshire's Terms and Conditions.

  • The client will not hold Calm Canines Wiltshire liable should Calm Canines Wiltshire not be able to carry out the service at the agreed times, due to any cause out of their control including and not limited to, poor weather conditions, traffic problems, road closures, ill health and breakdowns.

  • A copy of Calm Canines Wiltshire's insurance is available upon request by the client.


General Terms


If any part of this Terms and Conditions agreement is held or found to be invalid or unenforceable, that portion of the Terms and Conditions will be construed as to be consistent with applicable law while the remaining portions of the Terms and Conditions will remain in full force and effect. Any failure on our part to enforce any provision of this Terms and Conditions will not be considered a waiver of our right to enforce such provision. Our rights under this Terms and


Conditions survive any transfer or termination of this agreement.


You agree that any cause of action related to or arising out of your relationship with the company must commence within ONE year after the cause of action accrues. Otherwise, such cause of action is permanently barred.


These Terms and Conditions, any contracts and agreements are governed by the laws of the United Kingdom and England, without regard to conflict of law provisions.


Any dispute or claim that arises between Calm Canines Wiltshire and the client associated with Terms and Conditions, any contracts or agreements will automatically come under the jurisdiction and laws of the United Kingdom and England.


We may assign or delegate these Terms and Conditions and/or our Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the

Terms of Service or Privacy Policy without our prior written consent from the company, and any unauthorised assignment or delegation by you is void.




If you have any queries, please get in touch via our email

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